From a New Yorker profile of German printer Gerhard Steidl:
Steidl is often overextended, and therefore late in delivering the books he has promised, to the frustration of his distributors. “He sees he has a role to do,” Sharon Gallagher, of D.A.P., told me. “The irony is that he can’t keep to a schedule while he does it. He’s oriented in history, but not in time, perhaps.” Steidl has only one working press—he has another in storage, for spare parts—and never allows his staff count to rise above fifty, to avoid the need for an extra layer of management. He knows how to run the machines with the same skill and delicacy as his employees, many of whom have been working with him for decades. Steidl also serves as his own janitor: typically the last to leave the office, he empties the trash cans every night. He finds it calming.
Another reminder that getting things truly right is hard, especially for the masters. They can tell the difference even when everyone else can’t.